Once your payment is authorized and your order is completed, you will receive an email and sms confirming the order placement. You would be provided with the order number, details of the order and the amount you have paid.
‘My Orders' page would provide you with complete information of your order including the order status, payment status and tracking details.
Do you take orders on phonecalls
No, to avoid any confusion in order section and payment, we do not take orders on phonecalls. In case you need any assistance in placing an order, please drop in a mail requesting for a callback, and we’ll call you to assist you for any issues in placing the order.
Do you deliver in my location?
The delivery in your pincode and estimate time of delivery can be checked on our order page by entering the pincode in ‘Check estimated delivery’ section. We are continually expanding our capabilities to deliver across all the pincodes in the country.
Can I add more items after placing the order?
Unfortunately, once the order is placed, you won’t be able to add more items to it. You can place a new order for the items you missed out on adding.
How can I cancel my order?
Once you have placed an order, the details of your order populate in your ‘My Account’. You can cancel the order or specific items before the order gets processed. Alternatively, you may choose not to accept the order while delivery and we will refund the amount to you.
What all payments methods accepted?
The payment options we support are:
Credit points/Loyalty Points
We process all online payments through Paytm which provides secure, encrypted connections for all credit card, debit card and Net Banking transactions..
Any there any hidden charges or additional charges I pay?
There are no hidden charges. The prices shown against each product is the final price and you wouldn’t be asked to pay any more than that.
My Payment has failed? What should I do?
In case there is a failure in payment, please retry after 5 minutes, after ensuring correct banking credentials are used. If your account has been debited even after a payment failure, it is normally rolled back to your bank ac-count within 10 business days. For any further clarification, you can drop us an email.
My account has been debited but order not confirmed? What should I do?
We ensure that an Order ID is confirmed only once our bank receives the payment from your bank. Sometimes, due to unforeseen reasons, the amount might be debited from your side but wouldn't have been received by us yet. Please wait for 24 hours to check if the order has been confirmed or if the amount is credited back to you. If neither happens, please drop us a mail and we’ll help you further.
What happens to my loyalty points/ credit points if the payment fails or order is cancelled?
In case of order cancellations or payment failures, any credit point or loyalty points debited from your account will be added back within 48 hours.
What are Loyalty points?
Loyalty Points is our membership program where you earn the points on each purchase on offline store and at the online website. The rate of earning these points is governed by our Upper Crest Membership program policies. The value of 1 loyalty point is Rs 0.50
What are credit points?
Credit points are your account wallet balance amount which is the actual amount of the product when returned and refund claimed in wallet or in case of cashbacks. The value of 1 credit point is Rs. 1
Do these points have an expiry?
While the credit points do not have any expiry, the loyalty points come with an expiry which you can check from the My account page by selecting ‘Loyalty Points’. In case your account is suspended or closed due to any reason, you’ll lose the credit and loyalty points attached to that account. Loyalty and credit points can not be transferred from one account to another.
How can I use these points or vouchers to make purchase?
While placing the order, on your checkout page you’ll find the option to “Apply coupons “. There you can select any given coupon. On the Payment page, you can select any of the given options from Credit Points, or Loyalty points. Loyalty and Credits are brand specific and are applicable to the same brand only.
My Voucher code is not working? What should I do?
In case you are unable to use a voucher or a coupon code applicable on our website, please drop us a mail with the following details and we’ll help you with it:
Voucher Code/Coupon Code
Source of the Voucher/Coupon Code
Screenshot of the voucher/coupon source (if applicable)
Terms and conditions of the coupon code/voucher code (if available)
Where can I check the balance and transaction history of my credits and loyalty points?
You’ll be able to check all the transaction history of your credits and loyalty points in your ‘My account’ page. It’ll show you the earnings, usage and the attached expiry date of your credit and loyalty points.
You are offline. Please check internet connectivity.