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Order and Payment


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How do I know my order is confirmed?

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Once your payment is authorized and your order is completed, you will receive an email and sms confirming the order placement. You would be provided with the order number, details of the order and the amount you have paid. 

For any concerns please email on

‘My Orders' page would provide you with complete information of your order including the order status, payment status and tracking details.

No, to avoid any confusion in order section and payment, we do not take orders on phonecalls. In case you need any assistance in placing an order, please drop in a mail requesting for a callback, and we’ll call you to assist you for any issues in placing the order.

The delivery in your pincode and estimate time of delivery can be checked on our order page by entering the pincode in ‘Check estimated delivery’ section. We are continually expanding our capabilities to deliver across all the pincodes in the country.

Unfortunately, once the order is placed, you won’t be able to add more items to it. You can place a new order for the items you missed out on adding.

Once you have placed an order, the details of your order populate in your ‘My Account’. You can cancel the order or specific items before the order gets processed. Alternatively, you may choose not to accept the order while delivery and we will refund the amount to you.

The payment options we support are:

  • Credit Card
  • Debit Card
  • Net Banking
  • Paytm Wallet
  • UPI
  • Credit points/Loyalty Points

We process all online payments through Paytm which provides secure, encrypted connections for all credit card, debit card and Net Banking transactions..

There are no hidden charges. The prices shown against each product is the final price and you wouldn’t be asked to pay any more than that.

In case there is a failure in payment, please retry after 5 minutes, after ensuring correct banking credentials are used. If your account has been debited even after a payment failure, it is normally rolled back to your bank ac-count within 10 business days. For any further clarification, you can drop us an email.

We ensure that an Order ID is confirmed only once our bank receives the payment from your bank. Sometimes, due to unforeseen reasons, the amount might be debited from your side but wouldn't have been received by us yet. Please wait for 24 hours to check if the order has been confirmed or if the amount is credited back to you. If neither happens, please drop us a mail and we’ll help you further.

In case of order cancellations or payment failures, any credit point or loyalty points debited from your account will be added back within 48 hours.

Loyalty Points is our membership program where you earn the points on each purchase on offline store and at the online website. The rate of earning these points is governed by our Upper Crest Membership program policies. The value of 1 loyalty point is Rs 0.50

Credit points are your account wallet balance amount which is the actual amount of the product when returned and refund claimed in wallet or in case of cashbacks. The value of 1 credit point is Rs. 1

While the credit points do not have any expiry, the loyalty points come with an expiry which you can check from the My account page by selecting ‘Loyalty Points’. In case your account is suspended or closed due to any reason, you’ll lose the credit and loyalty points attached to that account. Loyalty and credit points can not be transferred from one account to another.

While placing the order, on your checkout page you’ll find the option to “Apply coupons “. There you can select any given coupon. On the Payment page, you can select any of the given options from Credit Points, or Loyalty points. Loyalty and Credits are brand specific and are applicable to the same brand only.

In case you are unable to use a voucher or a coupon code applicable on our website, please drop us a mail with the following details and we’ll help you with it:

  • Voucher Code/Coupon Code
  • Source of the Voucher/Coupon Code
  • Screenshot of the voucher/coupon source (if applicable)
  • Terms and conditions of the coupon code/voucher code (if available)

You’ll be able to check all the transaction history of your credits and loyalty points in your ‘My account’ page. It’ll show you the earnings, usage and the attached expiry date of your credit and loyalty points.

How are the products delivered to me?

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Once the order is placed, we ship out the order through one of our various courier partners. All these partners are reputed logistic service provider. Once your order has been shipped you will get an e mail and SMS informing you the details of courier partner and AWB (Tracking number) number using which you can track your shipment. Furthermore, we would also share the estimate delivery dates via SMS and email.

Once the order is placed, we ship out the order through one of our various courier partners. All these partners are reputed logistic service provider. Once your order has been shipped you will get an e mail and SMS informing you the details of courier partner and AWB (Tracking number) number using which you can track your shipment. Furthermore, we would also share the estimate delivery dates via SMS and email.

The delivery time varies from cities to cities. Typically it take 2 – 3 days for all metros & Tier 1 cities. Tier 2 & 3 cities may take 3 to 5 days. Some cities in north east India & J&K etc may take 5 to 7 days. You could enter your pin code at the product view page to know the exact estimate time of delivery.

Items in your order may be shipped from different locations to optimise the time of delivery. Hence, you might receive your order in different shipments in different packages.

The reasons why you would have partially received the order could be:

  • We shipped out your items in two different shipments. The other would still be in transit.
  • The stock for the remaining items was not available. In this case, you will receive a cancellation no-tification via email and the refund for the items will be initiated. Same can be checked in your ac-count in ’My order’ page.

None. We offer free shipping within India on all products purchased on its website.

We understand that you can’t wait at your delivery address all the time, and that is exactly why we will try to attempt delivering your order thrice. So, if you have missed the delivery please do not worry, we will try to make an attempt again. We’ll also drop you a call, in case you miss the delivery to understand your delivery requirements.

Right now, we do not deliver items internationally. You can make a purchase from anywhere in the world using Indian currency as mode of payment as long as the shipping address is within India.

In an unlikely event you find a tampered packaging or a missing product in your shipment, please click pictures of the packaging and share with us over mail. We’ll take that up with our logistics partner and will help you with regards to it.

Sometimes, the delivery partner hands over the order to the neighbour or the entry security guard of your society in case you’re not available. Please check if the delivery is made to them. In case it is not, please drop us a mail and we’ll investigate the issue with our logistics partner.

Yes. As long as we have delivery capabilities in the modified address you want delivery in, you can change the address or contact details for the delivery. Please drop us a mail with the requirements and we’ll get it done for you.

Unfortunately, we do not offer open delivery, and you can not check the product before accepting it. However, in case you do not like the product, you always can return the product back as per our return policy under 30 days no questions asked returns.

What is 30 days no questions asked policy?

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We have a flexible 30 days no questions asked returns policy which is absolutely customer friendly. If you do not find the product(s) satisfying, you can return it as long as the following conditions are met:

  • Product is unused, unwashed and in original condition. You are welcome to try on a product but please take adequate measure to preserve its condition
  • The price tags, brand tags, shoe-box and all original packaging must be present
  • The product must be returned within 30 days

In case you wish to return the product, please follow these steps:

  • Go the ‘My Order’ and select the order from which you wish to return the items
  • Click ‘Return Product’ option
  • Please select the reason for return
  • Select where you want your refund back at a) Original Mode of Payment b) Credit Points
  • Select the address where you want the pickup to be done from
  • A return id will be generated against that product
  • A pickup agent will come and do the Quality Check on the product you are returning to ensure return conditions are met
  • Post the successful pickup, your refund will be initiated in next 2-3 working days
  • Once the refund is initiated, the amount will be reflecting in your statement within 5 working days

You will not be able to return the product in the following conditions:

  • The return window of 30 days is over
  • The quality check of the product is not successful
  • The product is non-returnable (Masks and Intimates)

No. In case you wish to return the product, please create a return for the product and hand over to the pickup agent assigned to pick up your product.

Unfortunately, we do not have an exchange policy right now. We only accept returns and we do have an easy 30 days return policy available.

Your refund is initiated within 2-3 business days post successful pickup of your product. It would take 3-5 working days post initiation from our end for the refund to reflect in your bank account/credit card statement.

To maintain the hygiene standards of the products, we do not offer returns on masks and intimate products. However, if you've received a non-returnable product in a damaged/defective condition, please drop us a mail with pictures attached immediately to initiate a request for refund.

No. You can select the products in the order which you wish to return from our ‘My Orders’ page in your account

No. You can not return the product to any offline stores. Please follow the steps mentioned in FAQs to initiate the return from your online account and hand it over to the pickup agent assigned.

Usually, the products will be pickup up from your address within 2-3 days after the return request is raised. In case if any delays or issues, please drop us a mail and we’ll be happy to help

In an unlikely scenario you have not received your refund within 7 business days post the pickup of the product, please drop us a mail and we’ll be happy to assist you with regards to it.

In case you wish to cancel the returns, please drop us a mail and we’ll cancel the return for you. Alternatively, please ask the pickup agent assigned that you wish to cancel the pickup and he’ll do the same for you.

Your pickup would be cancelled after 3 failed pickup attempts. We’ll drop you a call post that to confirm if you want to go ahead with pickup or to understand any other issue.

Yes. You may select the address where you want the pickup to be done while creating the return. In case you want to change the address post creating the return, please drop us a mail with the details.

In case you receive a product different than what you ordered, please create a return and share the return details along with the picture to your customer service mail id. We’ll ensure you do not face any issues while the quality check during the pickup of the product..

While creating the return, you’ll get a choice of getting the refund back to the original source of payment, or in your account wallet as credit points. Once selected, we would not be able to reverse the refund to a different source.

Your credit points or loyalty points will be credited back to your account within 2 business days after the successful pickup of the product or the cancellation of the product.

Where can I redeem the e-Gift card?

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You can redeem the e-Gift card at all respective exclusive Louis Philippe, Allen Solly, Peter England and Van Heusen stores and their respective online stores, which can be accessed at,,, The e-Gift card cannot be redeemed partially. It must be used for its full value in a single transaction. Once it has been used, it cannot be used again.

If the value of the invoice is greater than the gift card value, you can pay the remaining balance amount through cash, credit card, or debit card.

Please present the printout of this e-Gift card at the time of billing to redeem its value.

No, this e-Gift card cannot be exchanged for Cash/Gift Cards/Credit Notes.

No, once purchased, this e-Gift card cannot be returned or refunded.

e-Gift cards are normally delivered instantly. However, in rare cases of system issues, the delivery can be delayed for up to 24 hours.

There are no returns and refunds available for e-Gift Cards and e-Gift vouchers shipped by For further details, please refer to the refund policy at

Providing rating and review is possible only for delivered order.

Just follow these steps:

  • Log into your account on our website. 
  • Go to the "My Orders" section, which displays your order history. 
  • Locate the completed order for which you want to leave a review. 
  • Click on the Review button on to proceed with leaving your review. 
  • Select your rating using the provided scale (e.g., 1 to 5 stars). 
  • Write your detailed review in the designated text box. 
  • Optionally, you can provide a title for your review to summarize your experience. Once you're satisfied with your review, click the "Submit Review" button.

Our rating and review feature is available exclusively for completed orders. This ensures that you have sufficient experience with the product/service before sharing your feedback. If you have any questions or concerns about an ongoing order, please reach out to our customer support team for assistance.

Currently, we do not support editing or updating reviews for completed orders. We encourage you to carefully review your feedback before submitting it. If you have any critical updates or changes regarding your experience, please contact our customer support team, and they will assist you accordingly.

After submitting your rating and review for a completed order, it typically takes around 1-2 business days for it to appear on the website. This allows us to moderate and verify the content for authenticity and compliance with our guidelines. We appreciate your patience and assure you that we strive to make the process as efficient as possible.

We aim to provide a fair and transparent representation of customer feedback. However, we may moderate reviews to remove any inappropriate or fraudulent content that violates our guidelines. Our goal is to maintain a trustworthy and helpful platform for both customers and businesses. Rest assured that we do not selectively remove reviews based on their rating or opinion.

Absolutely! We understand the value of customer feedback, and we encourage you to explore and benefit from the experiences shared by others. To view ratings and reviews submitted by other customers for completed orders, go to the product or service page and scroll down to the "Rating and Review" section. There, you will find a compilation of feedback provided by customers who have completed their orders.

The referrer can share the referral code with friends and family and enjoy gifts from our side when each one of them transacts. 

The referee should use the Referral code (Brand specific) in the cart page to avail the Refer and Earn benefits, which are only applicable for their first Order per Brand. 

Once the referee's Order cancellation period is over, the referrer will receive a coupon code to redeem. The coupon should be visible in the coupons section of the cart page. 

Yes, the referrer can avail the benefit of this referral program only for the first 10 referral orders per Brand.

Once the referrer receives 10 coupons per Brand, they will stop getting further coupons. However, any number of people can use the "Referral code" to avail the benefits for their First Order. 

The minimum order value must be 1499 to avail Rs. 500/- off as a referral discount for the referee. The coupon is applicable on the Selling Price. 

The minimum order value must be 2499 to avail Rs. 750/- off as a referral discount for the referrer. The coupon is applicable on the Selling Price. 

No, there is no validity for the referral code coupon whereas, validity of the referrer's coupon is 2 years. 

To initiate an exchange, log in to your account, go to the "My Orders" section, find the order containing the item you want to exchange, and click on the "Exchange" button. Follow the prompts to initiate the exchange.

Once exchange is initiated, the original item will be picked up from your location and returned to warehouse. A new order will be created for the replacement item which will be delivered to your location in a given time frame.

Exchange is applicable on apparels only. No exchange or return on Innerwear & Masks.

Yes, most items can be exchanged for a different size, subject to availability. During the exchange process, you can choose the replacement size.

If you received a damaged or defective item, you can initiate a return through "My Orders" section. Exchange will not be initiated for damaged item.

As per the exchange policy, it is possible to exchange an item within 30 days from the date of purchase.

As per the exchange policy, exchange is allowed only if the items are in their original condition.

There is no additional discount applicable on exchanged items. If an item has been purchased on discount, the same discounted price will be applicable on the replacement item.

The refund amount for an exchanged item will be credited to your Brand Credits account only.

Yes, a refund will be issued in the form of Brand Credits in your account if the replacement item is not available.

The exchange process's duration depends on factors such as the availability of the replacement item and shipping times.