Once your payment is authorized and your order is completed, you will receive an email and sms confirming the order placement. You would be provided with the order number, details of the order and the amount you have paid.
‘My Orders' page would provide you with complete information of your order including the order status, payment status and tracking details.
Do you take orders on phonecalls
No, to avoid any confusion in order section and payment, we do not take orders on phonecalls. In case you need any assistance in placing an order, please drop in a mail requesting for a callback, and we’ll call you to assist you for any issues in placing the order.
Do you deliver in my location?
The delivery in your pincode and estimate time of delivery can be checked on our order page by entering the pincode in ‘Check estimated delivery’ section. We are continually expanding our capabilities to deliver across all the pincodes in the country.
Can I add more items after placing the order?
Unfortunately, once the order is placed, you won’t be able to add more items to it. You can place a new order for the items you missed out on adding.
How can I cancel my order?
Once you have placed an order, the details of your order populate in your ‘My Account’. You can cancel the order or specific items before the order gets processed. Alternatively, you may choose not to accept the order while delivery and we will refund the amount to you.
What all payments methods accepted?
The payment options we support are:
Credit points/Loyalty Points
We process all online payments through Paytm which provides secure, encrypted connections for all credit card, debit card and Net Banking transactions..
Any there any hidden charges or additional charges I pay?
There are no hidden charges. The prices shown against each product is the final price and you wouldn’t be asked to pay any more than that.
My Payment has failed? What should I do?
In case there is a failure in payment, please retry after 5 minutes, after ensuring correct banking credentials are used. If your account has been debited even after a payment failure, it is normally rolled back to your bank ac-count within 10 business days. For any further clarification, you can drop us an email.
My account has been debited but order not confirmed? What should I do?
We ensure that an Order ID is confirmed only once our bank receives the payment from your bank. Sometimes, due to unforeseen reasons, the amount might be debited from your side but wouldn't have been received by us yet. Please wait for 24 hours to check if the order has been confirmed or if the amount is credited back to you. If neither happens, please drop us a mail and we’ll help you further.
What happens to my loyalty points/ credit points if the payment fails or order is cancelled?
In case of order cancellations or payment failures, any credit point or loyalty points debited from your account will be added back within 48 hours.
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